Risk Underwriter

Always remote-first

Who we are:

Ticker is a next-generation digital motor insurer using data science and connected car data (also known as telematics or black box insurance) to provide insurance products for novice, van, older and low-mileage drivers.

The motor insurance landscape is set for a major shift and the battleground will be won or lost in the next five years. It will all come down to pricing sophistication and the most efficient use of machine learning and artificial intelligence across the whole value chain.

The business includes a first-class executive team with a proven track-record in building successful insurtechs and running some the largest insurers in the UK.

What the role is:

As a Risk Underwriter, you’ll be responsible for Ticker’s operational risk management processes, including contacting customers where necessary. You’ll also have delegated authority to proactively manage our Underwriting, Telematics and Anti-Fraud objectives.

What you’ll be doing with your days:

  • Working closely with Ticker’s Fraud, Telematics and Underwriting teams
  • Prioritising, investigating and responding to any operational underwriting referrals, escalating where necessary for subject matter expert (SME) review
  • Interrogating management information (MI), highlighting quote manipulation with a view to identifying potential fraud, ensuring appropriate action is taken to minimise the risk exposed to Ticker
  • Authenticating documentation from customers, including proof of No Claims Discount and any other documentation requested by Ticker’s Underwriting and Fraud teams
  • Reviewing and validating MI and taking suitable steps to reduce risk and protect Ticker’s loss ratio
  • Making customer contact by live chat, email or phone when required
  • Reporting to Ticker’s Head of Risk Underwriting to improve processes and discuss recommendations for product and service enhancement
  • Maintaining strong relationships with our Customer and Operations teams to enrich the quality of internal referrals, promoting a ‘right first time’ culture
  • Liaising with our third-party claims provider to assist with underwriting referral investigations, when applicable 
  • Communicating with other third-party providers and insurers, where needed
  • Identifying any reportable complaints and escalating to the relevant team in line with Ticker’s complaints handling procedure
  • Complying with regulatory and industry guidance
  • Ensuring all principles outlined by the Financial Conduct Authority are adhered to and any changes to legislation are followed accordingly
  • Regularly completing your own CPD to maintain an adequate level

About you:

  • You’ll have experience working in personal lines motor insurance, with understanding of insurance underwriting practices and/or insurance application fraud
  • You’ll have a good knowledge and understanding of the UK insurance industry
  • You’ll have experience in a customer service or admin role (ideally over the phone) where attention to detail is key and making customer contact comes naturally
  • You’ll have good analytical skills, demonstrating inquisitiveness and a desire to problem-solve
  • You’ll be comfortable using Microsoft Office applications
  • You’ll be confident multi-tasking and prioritising your workload in a fast-paced environment
  • You’ll be flexible and willing to adapt as the business continues to grow and introduces new products
  • You’ll be able to build relationships with key stakeholders and internal/external customers
  • You’ll have experience making risk-based decisions, and be comfortable recommending the appropriate action to take
  • You’ll have a good understanding of financial crime, and particularly of fraud, bribery and money laundering
  • You’ll have a good understanding of GDPR legislation and Data Security, especially how good practice in these areas protects both the business and the consumer

Benefits

  • Generous salary
  • Bonus scheme (based on company and personal performance)
  • Pension
  • Enthusiastic investment in your development
  • Flexible home working - remote first
  • Insurances:
    • Private medical insurance, including dental and optician cashback (partner/family rates available)
    • Income protection insurance
    • Death-in-service insurance
  • 25 days’ holiday plus bank holidays (increases to 27 days after 5 years)
  • Bonus day off for your birthday
  • Holiday purchase scheme (up to 5 days per year)

Our business is remote-first, but we have a great office based in a rural location in Surrey (Godalming) with direct links to London from nearby Guildford. Your location is not an issue if you’re happy to be in the office for team meetings from time to time.

Apply now

Back to Join Ticker

Feefo Platinum Trusted Service Award 2022TrustpilotGoCompare Making Insurance Easier Winner 2021Future 50 Europe award winnerFeefo Platinum Trusted Service Award 2022TrustpilotGoCompare Making Insurance Easier Winner 2021Future 50 Europe award winner